Asish - Merchant Support specialist

Demonstrated experience with Verbal and written communication skill.

Demonstrated experience with Customer Handling and problem solving skills.

Demonstrated experience with Retention Skill.

Demonstrated experience with Troubleshooting Steps.

Demonstrated experience with Customer Satisfaction.

Providing world class support and assistance to the merchants regarding their transaction issue, settlement issue, refund issue, for enabling various domestic and international payments method, moments of fund and many other concerns.. Providing the proper resolution over the call, chat and email after following the SOP.

Providing world class assistance and support to the merchants regarding their transaction issue, settlement issue, refund issue, for enabling various domestic and international payments method, moments of fund and many other concerns.. Providing the proper resolution over the call, chat and email after following the SOP.

Conducting analytical assessments of search results and AI responses. Providing ratings and feedback to improve AI model. Reviewing responses, checking accuracy, refining prompts, and rating outputs

Using calling software, ICRM CRM applications, ticketing tools, and chat CRM. Handling back-to-back chats, emails, and calls from customers. Resolving customer concerns regarding online store operations, GST reports, e-way bills, and e-invoices