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Asish
Merchant Support specialist
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Competencies
Demonstrated experience with Verbal and written communication skill.
Demonstrated experience with Customer Handling and problem solving skills.
Demonstrated experience with Retention Skill.
Demonstrated experience with Troubleshooting Steps.
Demonstrated experience with Customer Satisfaction.
Education
Summary
Merchant Support specialist open to new opportunities
Experience
Merchant Support specialist
Providing world class support and assistance to the merchants regarding their transaction issue, settlement issue, refund issue, for enabling various domestic and international payments method, moments of fund and many other concerns.. Providing the proper resolution over the call, chat and email after following the SOP.
Merchant Support specialist
Providing world class assistance and support to the merchants regarding their transaction issue, settlement issue, refund issue, for enabling various domestic and international payments method, moments of fund and many other concerns.. Providing the proper resolution over the call, chat and email after following the SOP.
AI trainer, Map quality Rater, Internet Safety Evaluator, Search Engine Evaluator, Data annotation, Quality Assurance Rater
Conducting analytical assessments of search results and AI responses. Providing ratings and feedback to improve AI model. Reviewing responses, checking accuracy, refining prompts, and rating outputs
Customer Support Specialist
Using calling software, ICRM CRM applications, ticketing tools, and chat CRM. Handling back-to-back chats, emails, and calls from customers. Resolving customer concerns regarding online store operations, GST reports, e-way bills, and e-invoices