Jineth - Customer Service Representative with 5+ years of multilingual support experience

Delivered high-quality customer service across multiple channels, ensuring client satisfaction and issue resolution.

Provided technical support for tablets, online platforms, and payment systems to ensure operational efficiency.

Supported both English and Spanish-speaking customers, maintaining professionalism and clarity in all interactions.

Designed and delivered training sessions for new hires, including evaluation of performance and feedback.

Provided phone support to partner restaurants, assisting them with inquiries related to customer orders, payment processing, and account management., Handled financial questions regarding weekly payouts and bank deposits for merchant owners., Performed basic troubleshooting for Grubhub tablets used...

Assisted customers with Spanish and English language inquiries in a timely and professional manner., Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention., Actively listened to customers, handled concerns quickly and...

Provided high-quality customer service and tax assistance to English-speaking users, ensuring accurate and timely support., Delivered technical support and troubleshooting for users across multiple communication channels (calls, chats, and emails)., Initially hired as a Customer Service Agent and...