Ximena - Customer Service Specialist with 4+ years of support experience

Guatemala City, Guatemala, Guatemalaen

Provided comprehensive customer support for major accounts like Walmart

Managed multiple customer service channels including chat, calls, and email

Contact via CazVid

Published on CazVid

Summary

Experienced in managing customer service operations across multiple channels for retail accounts.

Key Achievements

Handled refunds, package tracking, and supplier communication to resolve issues

Skills

Customer ServiceAdvanced

Extensive experience in managing customer interactions via chat, calls, and email.

Order and Refund ProcessingIntermediate

Processed refunds and tracked packages, ensuring timely resolution.

Supplier CommunicationIntermediate

Contacted and coordinated with suppliers to resolve product or order issues.

Account SupportIntermediate

Provided support for large accounts including Walmart, ensuring customer satisfaction.

Languages

English(B1)

Experience

Customer Service Agent – Merchant Support

Alorica

Late 2021

Provided customer service support for Walmart accounts., Tracked packages and handled refund requests., Responded to customer service chats and calls., Contacted suppliers to resolve product or order issues.

Customer Service Representative

Conduent

2024

Managed vehicle reservations and verified availability., Handled customer calls and service requests., Processed refunds and ensured customer satisfaction.