Ximena - Customer Service Specialist with 4+ years of support experience

Extensive experience in managing customer interactions via chat, calls, and email.

Processed refunds and tracked packages, ensuring timely resolution.

Contacted and coordinated with suppliers to resolve product or order issues.

Provided support for large accounts including Walmart, ensuring customer satisfaction.

Provided customer service support for Walmart accounts., Tracked packages and handled refund requests., Responded to customer service chats and calls., Contacted suppliers to resolve product or order issues.

Managed vehicle reservations and verified availability., Handled customer calls and service requests., Processed refunds and ensured customer satisfaction.