Experienced customer service specialist skilled in client retention, account management, and problem resolution, with a strong emphasis on empathetic communication and customer satisfaction.
Handled high-volume customer interactions, providing support and resolving issues efficiently.
Utilized empathetic communication and conflict resolution skills in customer interactions.
Managed billing processes and solved discrepancies related to healthcare and service accounts.
Conducted account reviews and managed customer data to ensure service quality.
Great Virtual Works
Provided expert support to retain customers by identifying concerns and offering tailored solutions., Conducted detailed account reviews to ensure accuracy and resolve service-related issues efficiently., Handled high-volume interactions while maintaining a calm, empathetic, and solution-oriented...
Alorica Santo Domingo
Delivered high-quality customer support by providing detailed information on products and services., Assisted customers with account management, including sales inquiries, cancellations, and order reviews., Ensured customer satisfaction through efficient problem resolution and clear communication.,...
Molina Billing and Enrollment
Efficient management of billing processes and enrollment procedures for clients., Timely processing of payments and account updates to ensure uninterrupted coverage and customer satisfaction., Resolution of billing discrepancies through clear communication and problem-solving strategies., Delivery...
High School
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Guided customers through sales processes, identifying upselling opportunities.
Convergys Santo Domingo
Provided frontline support by resolving customer issues related to services with professionalism and accuracy., Guided customers through the sales process, offering product recommendations and solutions based on their needs., Maintained a high level of customer satisfaction through clear...
