Andrea - Fraud Prevention Professional with 6+ years expertise in financial services

Bogotá, Bogota D.C., Colombiaen

Led team training programs to enhance fraud case resolution efficiency at Teleperformance.

Managed KPI adherence, maintaining high compliance and accurate incident reporting for regulatory clarity.

Published on CazVid

Summary

Experienced in fraud detection, dispute management, compliance, and team leadership within Visa transaction environments. Proven ability to analyze suspicious activities, optimize processes, and train teams for high performance and regulatory adherence.

Key Achievements

Analyzed transaction patterns and optimized validation processes, reducing financial risks and enhancing QA performance.

Skills

Fraud detectionExpert

Utilized transaction analysis skills to identify suspicious activities and improve detection accuracy.

Incident trackingAdvanced

Streamlined incident reporting processes to ensure reliability and regulatory compliance.

Team leadershipAdvanced

Supervised and trained team members to improve operational efficiency and adherence to KPIs.

Regulatory complianceAdvanced

Ensured strict compliance with financial regulations E and Z across all monitored cases.

Data analysisIntermediate

Experience

Operations Fraud Supervisor (Visa)

Teleperformance

Apr 2025 - Feb 2026

Served as the primary point of contact for the team, due to my experience and knowledge about fraud, chargebacks, disputes, regulations and Visa product., Managed administrative tasks such as stakeholder communication, lead meetings, managed email, updates regarding operations process., Coordinated...

Fraud Analyst (Visa)

Teleperformance

Jul 2022 - Apr 2025

Analyzed transaction patterns to identify suspicious activities, improving accuracy in financial fraud detection., Developed detailed reports on fraudulent incidents to facilitate decision-making and strengthen operational response., Collaborated with the team to assist other analysts with their...