Dedicated professional with over 5 years supporting banking operations, fraud detection, and virtual education support. Skilled in transaction analysis, compliance, and CRM management, ensuring operational efficiency and risk mitigation.
Applied transaction analysis techniques to detect anomalies and support fraud prevention.
Maintained and updated customer relationship management records to meet operational KPIs.
Assessed credit and operational risks, supporting decision-making in banking transactions.
Reviewed and documented cases according to compliance standards, escalating issues as needed.
Foundever
Analyzed credit card transactions to detect fraud and operational risks., Documented and escalated cases per banking procedures and compliance standards., Maintained accurate CRM records while meeting quality and productivity KPIs.
Saint Thomas Educational Center
Supported back-office operations for virtual education programs., Managed records, coordination, and digital communication platforms.
Systems Engineering
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Provided administrative and operational assistance for virtual educational programs and banking transactions.
