Demonstrated experience with Collections & Account Recovery.
Demonstrated experience with Fraud Investigation & Risk Analysis.
Demonstrated experience with Inbound/Outbound Customer Support.
Demonstrated experience with De-escalation & Negotiation Skills.
Ubiquity Global Services
Monitored and analyzed transactions to detect and prevent fraudulent activity., Investigated suspicious patterns, account takeovers, and fraud alerts., Implemented fraud-prevention strategies in collaboration with cross-functional teams., Ensured high accuracy in decision-making aligned with risk policies., Adapted to evolving fraud trends and updated case-handling approaches.
Bill Gosling Outsourcing
Collected past-due balances through outbound and inbound calls., Assisted customers in setting up payment plans based on financial situations., Processed payments, verified account details, and documented call results., Maintained calm and professional communication, especially with irate customers., Achieved team performance goals in collections and call handling., Worked with manual and auto-dialer systems (Five9).
Bachelor of Secondary Education
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Demonstrated experience with Payment Processing & Verification.