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Fraud Prevention Professional with 6+ years expertise in financial services
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Competencies
Utilized transaction analysis skills to identify suspicious activities and improve detection accuracy.
Streamlined incident reporting processes to ensure reliability and regulatory compliance.
Supervised and trained team members to improve operational efficiency and adherence to KPIs.
Ensured strict compliance with financial regulations E and Z across all monitored cases.
Developed detailed reports and optimized processes to support decision-making and risk mitigation.
Education
Languages
Summary
Experienced in fraud detection, dispute management, compliance, and team leadership within Visa transaction environments. Proven ability to analyze suspicious activities, optimize processes, and train teams for high performance and regulatory adherence.
Key Achievements
- Led team training programs to enhance fraud case resolution efficiency at Teleperformance.
- Managed KPI adherence, maintaining high compliance and accurate incident reporting for regulatory clarity.
- Analyzed transaction patterns and optimized validation processes, reducing financial risks and enhancing QA performance.
Experience
Operations Fraud Supervisor (Visa)
Served as the primary point of contact for the team, due to my experience and knowledge about fraud, chargebacks, disputes, regulations and Visa product., Managed administrative tasks such as stakeholder communication, lead meetings, managed email, updates regarding operations process., Coordinated...
Fraud Analyst (Visa)
Analyzed transaction patterns to identify suspicious activities, improving accuracy in financial fraud detection., Developed detailed reports on fraudulent incidents to facilitate decision-making and strengthen operational response., Collaborated with the team to assist other analysts with their...