Bilingual professional with comprehensive experience in banking support, fraud analysis, technical support, and digital marketing. Skilled in database management, customer communication, and fraud detection, with leadership qualities and adaptability.
Experienced in managing databases, overdue portfolios, and performing advanced data analysis using Excel and Office tools.
Provided technical support, customer service, and communication in bilingual (Spanish/English) contexts across various industries.
Analyzed and processed fraud cases related to banking debit and credit card transactions.
Completed courses in Web Analytics and Community Management, with experience in content creation on YouTube.
TELEPERFORMANCE
Analyzing and processing fraud cases regarding debit and credit cards in USA.
24-7 INTOUCH
App Support to Walmart’s drivers via email, chat and voice.
SCOTIABANK
Collection management: outbound, inbound, whatsapp, mail, management of databases in Excel with all ages of arrears. The collection management was done to clients in Costa Rica and Panama.
CORPORACIÓN UNIMINUTO
Collection management through chat, mail, text messages, outbound and inbound. Database administration with overdue portfolios from 31 to 1,200 days past due.
Social Communicator
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Provided technical assistance for smartphones and ADSL faults, resolving issues in Spain for Jazztel.
CORPORACIÓN UNIMINUTO
Alphanumeric entry, Data Crédito verification, disbursement, SAP management, data update.
VENTAS Y SERVICIOS – BANCO DE OCCIDENTE
Alphanumeric typing, advanced Excel management, assignment, verification of both physical and virtual documents, tapping, bank information management, advanced use of Outlook.
JAZZPLAT COLOMBIA - JAZZTEL
Inbound, typing, escalation and online solution of faults related to ADSL and smartphones in Spain.
