Dedicated professional with over 8 years in customer service, technical support, and fraud detection. Adept at enhancing customer satisfaction and safeguarding transactions through proactive analyses and empathetic communication.
Exceptional ability to address customer needs, resolve issues, and ensure positive experiences across multiple platforms.
Skilled in identifying suspicious activities and implementing measures to prevent financial fraud and protect assets.
Proficient in troubleshooting Apple devices and providing effective technical assistance to users.
Experienced in managing logistics operations, optimizing routes, and coordinating deliveries for Uber Freight.
Strong interpersonal skills enabling effective communication, patience, and understanding in diverse customer interactions.
TELEPERFORMANCE COLOMBIA
Technical Support Agent for Apple mobile devices, Customer Service Representative for Walmar[link hidden]
SITEL
Fraud detection agent for Worldpay campaign, Customer service representative for Amazon campaign, Orders receiving support agent for GrubHub campaign
LEAN STAFFING
Logistics coordinator for Uber Freight campaign
ONELINK WEBHELP
Fraud analyst for the Cash App campaign
ENGLISH PHILOLOGY
ENGLISH LANGUAGE IN BUSINESS MANAGEMENT
HIGH SCHOOL DEGREE
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