Dedicated data analyst with over 5 years of experience in deriving insights from complex datasets across various industries. Skilled in data visualization, reporting, and project coordination, committed to driving data-informed decision-making.
Applied statistical methods and tools to interpret and evaluate complex datasets for actionable insights.
Created visual dashboards and reports to communicate analytical findings effectively to stakeholders.
Utilized advanced Excel functions for data manipulation, modeling, and reporting.
Conducted research to gather industry data and competitor insights supporting strategic planning.
Synter Resource Group
Negotiated payments and secured commitments on past-due invoices., Provided account updates, handled disputes, and ensured documentation accuracy., Met performance targets for recovery, quality, and satisfaction.
Smile Direct Club
Delivered bilingual customer support across phone, chat, and email., Resolved billing, shipping, and technical product issues.
VanRu
Processed and validated U.S. vehicle registration documentation., Ensured data accuracy and compliance.
Costa Rica’s Call Center
High School Studies
Portuguese for Call Center
Portuguese Language Studies
Technical Degree in Radio and Television Production
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Coordinated data projects ensuring timely delivery and stakeholder satisfaction.
Teleperformance
Convergys
