Jose - Customer Support Specialist with 4+ years in IT and client services

Alajuela, Alajuela Province, Costa Ricaen

Assisted clients in legal services coordination at HQC, ensuring customer satisfaction.

Provided technical support to internal employees and generated management reports at Fujitsu.

Published on CazVid

Summary

Dedicated customer service and technical support specialist with over 4 years of experience across legal, IT, and service industries.

Key Achievements

Delivered technical assistance and ensured customer satisfaction with TV services at Convergys.

Skills

Customer ServiceAdvanced

Experience in assisting clients, ensuring high satisfaction, and providing professional support.

Technical SupportAdvanced

Provided IT support, troubleshooting issues with computer equipment, servers, and TV services.

Quality MonitoringIntermediate

Assisted in quality monitoring processes and reporting to ensure service standards.

ReportingIntermediate

Generated reports for management to inform support performance and issue resolution.

Languages

Spanish(Native)

Experience

Customer Service Representative

HQC

June 2024 - July 2025

Assisted clients in obtaining optimal legal services through an attorney&#x27;s office., Ensured high satisfaction by providing efficient and empathetic service.

Service Desk Agent / Support Staff

Fujitsu

January 2020 - August 2024

Provided IT support to internal employees, solving issues with computer equipment and servers., Assisted the support team with quality monitoring and generated reports for management.