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Madjina
Customer Service and Sales Representative with 4.5 years experience
Video resume
Customer services/ Sales representative
Quality customer service, Management of complaints and requests ,Solve questions effectively, Information management After-sales department, Monitoring customer satisfaction, Escalation management.
Contacto
Tampa, Florida, United States
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided high-quality customer support by managing complaints and inquiries effectively.
Communication SkillsIntermediate
Demonstrated ability to communicate clearly with customers and team members in diverse situations.
Complaint ResolutionAdvanced
Resolved customer issues efficiently, ensuring satisfaction and process escalation when necessary.
Information ManagementIntermediate
Handled data related to customer interactions and maintained records in support of after-sales activities.
Multilingual CommunicationBeginner
Studying modern languages to enhance her ability to communicate with diverse customer bases.
Resumen
Experienced in managing customer interactions, resolving complaints, and improving satisfaction metrics for over four years.
Logros Clave
- Managed customer complaints and requests, ensuring effective resolution
- Handled information management and escalation processes in after-sales support
- Monitored customer satisfaction to improve service quality
Habilidades
Customer ServiceCommunication SkillsComplaint ResolutionInformation ManagementMultilingual Communication
Publicado en CazVid - 3 jul 2025