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Madjina
Customer Service and Sales Representative with 4.5 years experience
Video resume
Customer services/ Sales representative
Quality customer service, Management of complaints and requests ,Solve questions effectively, Information management After-sales department, Monitoring customer satisfaction, Escalation management.
Contact
Tampa, Florida, United States
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided high-quality customer support by managing complaints and inquiries effectively.
Communication SkillsIntermediate
Demonstrated ability to communicate clearly with customers and team members in diverse situations.
Complaint ResolutionAdvanced
Resolved customer issues efficiently, ensuring satisfaction and process escalation when necessary.
Information ManagementIntermediate
Handled data related to customer interactions and maintained records in support of after-sales activities.
Multilingual CommunicationBeginner
Studying modern languages to enhance her ability to communicate with diverse customer bases.
Summary
Experienced in managing customer interactions, resolving complaints, and improving satisfaction metrics for over four years.
Key Achievements
- Managed customer complaints and requests, ensuring effective resolution
- Handled information management and escalation processes in after-sales support
- Monitored customer satisfaction to improve service quality
Skills
Customer ServiceCommunication SkillsComplaint ResolutionInformation ManagementMultilingual Communication
Published on CazVid - Jul 3, 2025