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Yanet

English Teacher & Administrative Support with 10+ years in Education & Immigration

Video resume

English Teacher & Administrative Support with 10+ years in Education & Immigration
Janet Rockett is confident in her ability to add immediate value to a support team, highlighting her strong communication skills and customer-first attitude.

Contacto

Panamá, Panamá, Panama
Disponible en CazVid
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Competencias

Customer Support & CommunicationExpert

Provided remote and in-person customer service, utilizing strong English and Spanish communication skills to address diverse needs.

Data Entry & Systems ManagementAdvanced

Handled confidential immigration and corporate data using platforms like Casebook, Orbit, and ERP systems, ensuring accuracy and compliance.

Language & Cross-cultural SkillsExpert

Bilingual in English and Spanish with experience supporting international stakeholders and delivering language instruction across various contexts.

Administrative & Logistics CoordinationAdvanced

Managed schedules, travel arrangements, contracts, and import/export logistics for international clients, demonstrating organizational expertise.

Technical & IT Support SkillsIntermediate

Supported users with troubleshooting, case management, and documentation across multiple systems, adapting quickly to new technologies.

Educacion

BA
University of Havana
Completed July 2009
Teacher Training
Pedagogical School, Sancti Spíritus
Completed 2003
Certificate in Advanced English (CAE)
University of Havana
June 2010

Idiomas

SpanishNative
EnglishAdvanced (C2)
FrenchBasic

Resumen

A versatile professional with over a decade of experience supporting educational, governmental, and corporate environments. Skilled in customer service, data management, and cross-cultural communication, with a proven ability to learn quickly and adapt to new tools and processes.

Logros Clave

  • Taught English online and in-class to diverse groups, preparing students for international exams like IELTS and TOEFL.
  • Supported visa processing and immigration procedures at the British Embassy, ensuring compliance with UK security standards.
  • Coordinated logistics, contracts, and invoicing for international clients involving multimillion-euro import/export operations.

Experiencia

Professor of English

Arches Language School, LLC
October 2025 - Present

Teach English as a second language to students from different countries, mainly based in the USA., Deliver personalized lessons using Zoom as a virtual platform.

Entry Clearance Assistant and Consular Officer

British Embassy in Havana (UKVI)
November 2022 - August 2025

Supported visa processing and immigration control using confidential visa and immigration platforms., Reviewed documentation and provided administrative support to consular officers., Assisted British nationals in distress abroad and during crises, liaising with local authorities and delivering...

Executive and Sales Assistant

HE Limited
February 2018 - October 2022

Provided direct assistance to the CEO and CFO., Managed calendars, contacts, and meeting coordination, including interpretation services., Coordinated corporate travel, visas, and participation in international trade fairs., Supported the implementation of IT policies and ERP systems., Translated...

Sales Assistant

RaDonal (Professional Gastronomy Equipment)
April 2016 - January 2018

Managed contracts and invoicing in English and Spanish., Provided sales and customer support for national and international clients., Coordinated logistics with shipping companies and freight forwarders to import goods to clients (approx. EUR 2 million annually to hotels in Cuba)., Prepared...

English Teacher

Private Classes & International School of Havana
2012 - Present

Prepared students for international exams (KET, PET, FCE, CAE, IELTS, TOEFL)., Taught general and business English to children, teenagers, and adults.

Translator and Interpreter

Freelance
2007 - Present

Provided translation and interpretation services for cultural, educational, and business institutions., Translated contracts, promotional materials, websites, and interviews., Interpreted at conferences, negotiations, and international events.

International Exams Supervisor

International School of Havana & British Council
2010 - 2022

Supervised KET, PET, FCE, CAE, SAT, IB, and IELTS examinations.

English Professor

CUJAE
2009 - 2012

Taught technical English to Civil Engineering students., Conducted research in Applied Linguistics and co-authored teaching materials.

Habilidades

Customer Support & CommunicationData Entry & Systems ManagementLanguage & Cross-cultural SkillsAdministrative & Logistics CoordinationTechnical & IT Support Skills
Publicado en CazVid - 17 may 2026
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