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Yanet
English Teacher & Administrative Support with 10+ years in Education & Immigration
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Competencies
Provided remote and in-person customer service, utilizing strong English and Spanish communication skills to address diverse needs.
Handled confidential immigration and corporate data using platforms like Casebook, Orbit, and ERP systems, ensuring accuracy and compliance.
Bilingual in English and Spanish with experience supporting international stakeholders and delivering language instruction across various contexts.
Managed schedules, travel arrangements, contracts, and import/export logistics for international clients, demonstrating organizational expertise.
Supported users with troubleshooting, case management, and documentation across multiple systems, adapting quickly to new technologies.
Education
Languages
Summary
A versatile professional with over a decade of experience supporting educational, governmental, and corporate environments. Skilled in customer service, data management, and cross-cultural communication, with a proven ability to learn quickly and adapt to new tools and processes.
Key Achievements
- Taught English online and in-class to diverse groups, preparing students for international exams like IELTS and TOEFL.
- Supported visa processing and immigration procedures at the British Embassy, ensuring compliance with UK security standards.
- Coordinated logistics, contracts, and invoicing for international clients involving multimillion-euro import/export operations.
Experience
Professor of English
Teach English as a second language to students from different countries, mainly based in the USA., Deliver personalized lessons using Zoom as a virtual platform.
Entry Clearance Assistant and Consular Officer
Supported visa processing and immigration control using confidential visa and immigration platforms., Reviewed documentation and provided administrative support to consular officers., Assisted British nationals in distress abroad and during crises, liaising with local authorities and delivering...
Executive and Sales Assistant
Provided direct assistance to the CEO and CFO., Managed calendars, contacts, and meeting coordination, including interpretation services., Coordinated corporate travel, visas, and participation in international trade fairs., Supported the implementation of IT policies and ERP systems., Translated...
Sales Assistant
Managed contracts and invoicing in English and Spanish., Provided sales and customer support for national and international clients., Coordinated logistics with shipping companies and freight forwarders to import goods to clients (approx. EUR 2 million annually to hotels in Cuba)., Prepared...
English Teacher
Prepared students for international exams (KET, PET, FCE, CAE, IELTS, TOEFL)., Taught general and business English to children, teenagers, and adults.
Translator and Interpreter
Provided translation and interpretation services for cultural, educational, and business institutions., Translated contracts, promotional materials, websites, and interviews., Interpreted at conferences, negotiations, and international events.
International Exams Supervisor
Supervised KET, PET, FCE, CAE, SAT, IB, and IELTS examinations.
English Professor
Taught technical English to Civil Engineering students., Conducted research in Applied Linguistics and co-authored teaching materials.