A versatile professional with over a decade of experience supporting educational, governmental, and corporate environments. Skilled in customer service, data management, and cross-cultural communication, with a proven ability to learn quickly and adapt to new tools and processes.
Provided remote and in-person customer service, utilizing strong English and Spanish communication skills to address diverse needs.
Handled confidential immigration and corporate data using platforms like Casebook, Orbit, and ERP systems, ensuring accuracy and compliance.
Bilingual in English and Spanish with experience supporting international stakeholders and delivering language instruction across various contexts.
Managed schedules, travel arrangements, contracts, and import/export logistics for international clients, demonstrating organizational expertise.
Arches Language School, LLC
Teach English as a second language to students from different countries, mainly based in the USA., Deliver personalized lessons using Zoom as a virtual platform.
British Embassy in Havana (UKVI)
Supported visa processing and immigration control using confidential visa and immigration platforms., Reviewed documentation and provided administrative support to consular officers., Assisted British nationals in distress abroad and during crises, liaising with local authorities and delivering...
HE Limited
Provided direct assistance to the CEO and CFO., Managed calendars, contacts, and meeting coordination, including interpretation services., Coordinated corporate travel, visas, and participation in international trade fairs., Supported the implementation of IT policies and ERP systems., Translated...
RaDonal (Professional Gastronomy Equipment)
BA
Teacher Training
Certificate in Advanced English (CAE)
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Supported users with troubleshooting, case management, and documentation across multiple systems, adapting quickly to new technologies.
Managed contracts and invoicing in English and Spanish., Provided sales and customer support for national and international clients., Coordinated logistics with shipping companies and freight forwarders to import goods to clients (approx. EUR 2 million annually to hotels in Cuba)., Prepared...
Private Classes & International School of Havana
Prepared students for international exams (KET, PET, FCE, CAE, IELTS, TOEFL)., Taught general and business English to children, teenagers, and adults.
Freelance
Provided translation and interpretation services for cultural, educational, and business institutions., Translated contracts, promotional materials, websites, and interviews., Interpreted at conferences, negotiations, and international events.
International School of Havana & British Council
Supervised KET, PET, FCE, CAE, SAT, IB, and IELTS examinations.
CUJAE
Taught technical English to Civil Engineering students., Conducted research in Applied Linguistics and co-authored teaching materials.
