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Zainab
National Service Personnel
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Competencies
Demonstrated experience with Inbound/Outbound Calls.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Customer Support.
Demonstrated experience with Data Entry.
Demonstrated experience with Biometric Verification.
Education
Languages
Summary
Professional profile
Experience
National Service Personnel
Verified biometric data for 200+ prospective voters daily with 99% accuracy. Assisted 100+ registered voters daily through registration and correction procedures. Managed voter corrections, inclusions, and claims, reducing processing time by 20%. Provided front-desk customer service and resolved public inquiries professionally
Customer Service Representative
Assisted 50+ customers daily with prepaid card issues and online power purchases. Resolved customer complaints via phone and in-person, achieving high satisfaction. Educated customers on digital payment platforms to reduce in-office traffic
Exhibition Officer
Setup and managed exhibition centers for public voter education. Handled corrections, inclusions, and claims with attention to detail and confidentiality