Zainab

Demonstrated experience with Inbound/Outbound Calls.

Demonstrated experience with Complaint Resolution.

Demonstrated experience with Customer Support.

Demonstrated experience with Data Entry.

Demonstrated experience with Biometric Verification.

Verified biometric data for 200+ prospective voters daily with 99% accuracy. Assisted 100+ registered voters daily through registration and correction procedures. Managed voter corrections, inclusions, and claims, reducing processing time by 20%. Provided front-desk customer service and resolved public inquiries professionally

Assisted 50+ customers daily with prepaid card issues and online power purchases. Resolved customer complaints via phone and in-person, achieving high satisfaction. Educated customers on digital payment platforms to reduce in-office traffic

Setup and managed exhibition centers for public voter education. Handled corrections, inclusions, and claims with attention to detail and confidentiality