Experienced in customer support, conflict resolution, and operational assistance across service, hospitality, and maintenance roles. Skilled in managing high-volume calls, client communication, and supporting team efficiency.
Handled customer inquiries via multiple channels, resolving issues and maintaining high satisfaction.
Managed challenging situations professionally across customer service and hospitality roles.
Effectively communicated with clients and team members via phone, WhatsApp, and face-to-face.
Prioritized tasks efficiently to meet response time KPIs in customer service roles.
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Managed high-volume inbound and outbound calls, Provided support via phone and WhatsApp, Resolved customer complaints efficiently, Met quality and response-time KPIs, Maintained high customer satisfaction
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Delivered customer service in fast-paced environments, Managed orders and customer requests accurately, Handled challenging situations professionally, Built positive relationships with customers
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Maintained organization and safety in facilities, Assisted customers when needed, Supported smooth daily operations
Mechanical Engineering
Systems Technician
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Assisted in maintaining organizational and safety standards in maintenance and facility tasks.
