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Customer Support Specialist with 5+ years in service & operations
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Competencies
Handled customer inquiries via multiple channels, resolving issues and maintaining high satisfaction.
Managed challenging situations professionally across customer service and hospitality roles.
Effectively communicated with clients and team members via phone, WhatsApp, and face-to-face.
Prioritized tasks efficiently to meet response time KPIs in customer service roles.
Assisted in maintaining organizational and safety standards in maintenance and facility tasks.
Education
Languages
Summary
Experienced in customer support, conflict resolution, and operational assistance across service, hospitality, and maintenance roles. Skilled in managing high-volume calls, client communication, and supporting team efficiency.
Key Achievements
- Managed high-volume inbound/outbound calls, ensuring customer complaints were resolved efficiently.
- Delivered customer service in fast-paced environments, maintaining high satisfaction levels.
- Supported daily operations as Maintenance Assistant, contributing to organization and safety in facilities.
Experience
Customer Service Agent
Managed high-volume inbound and outbound calls, Provided support via phone and WhatsApp, Resolved customer complaints efficiently, Met quality and response-time KPIs, Maintained high customer satisfaction
Bartender & Waiter
Delivered customer service in fast-paced environments, Managed orders and customer requests accurately, Handled challenging situations professionally, Built positive relationships with customers
Maintenance Assistant
Maintained organization and safety in facilities, Assisted customers when needed, Supported smooth daily operations