Experienced in customer service, technical support, and administrative roles requiring strong communication, problem-solving, and operational skills across diverse industries.
Provided comprehensive customer care and technical support in telecom and satellite radio services.
Facilitated sales, problem resolution, and client engagement through inbound and outbound calls.
Prepared daily credit reports, warehouse payments, and managed document labeling for mortgage processing.
Led graphic design department and monitored student work, gaining foundational leadership experience.
MERCY SHIPS
Importadora Ferretera S. A. Imferra
Daily credit reports., Biweekly warehouse payments., Monthly Kardex Report.
PUBLICIDAD Y COMERCIO (PUBLICOM)
EDUCACION CRISTIANA SAMPEDRANA ECSA
Teaching English, Math, Word Building, Science and Social Studies.
Teacher Assistant
To monitor student work on Algebra, English and Reading.
Bachelor's degree
Capacity Building Course Program
International Leader Training Seminar
Capacity building course
E.S.L. DIPLOMAT
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Taught English, Math, Science, and Social Studies, developing classroom management skills.
STARTEK HONDURAS
Customer care, Technical support, Sales
CONVERGYS HONDURAS
Customer care., Technical support for SiriusXM Satellite Radio., Sales for SiriusXM.
ZERO VARIANCE
Listen, analyze and report agent sales calls.
ALLIED GLOBAL
Hotel customer care service., Hotel reservation sales., Customer care and technical support for: Tracfone Wireless, Net 10 wireless, SafeLink wireless.
JET DIRECT MORTGAGE
Outbound calls to clients looking to get a mortgage loan., Pre-qualifying clients for a preapproval letter and loan process., Client personal documents labeling such as personal taxes 1040 and W2 and other personal documents. (PCI compliance), Appointments setting., Meeting confirmation calls., Setting up Zoom meetings., Order Inspection for house appraisals., Making and sending preapproval letters.
HIGH SCHOOL DEGREE
