Ricardo - Customer Service & Support Specialist with diverse experience

San Pedro Sula, Cortés Department, Hondurasen

Managed customer care, technical support, and sales across multiple companies, demonstrating adaptability.

Conducted quality assurance analysis by listening to and reporting on agent sales calls.

Publicado en CazVid

Resumen

Experienced in customer service, technical support, and administrative roles requiring strong communication, problem-solving, and operational skills across diverse industries.

Logros Clave

Handled detailed administrative tasks such as credit reporting, warehouse payments, and document labeling, ensuring accuracy and compliance.

Habilidades

Customer ServiceAdvanced

Provided comprehensive customer care and technical support in telecom and satellite radio services.

Communication & SupportAdvanced

Facilitated sales, problem resolution, and client engagement through inbound and outbound calls.

Administrative & ReportingIntermediate

Prepared daily credit reports, warehouse payments, and managed document labeling for mortgage processing.

Team Supervision & Department OversightBeginner

Led graphic design department and monitored student work, gaining foundational leadership experience.

Language & EducationIntermediate

Taught English, Math, Science, and Social Studies, developing classroom management skills.

Experiencia

Translator for Medical Procedures

MERCY SHIPS

2001 - 2004

Accounting Assistant

Importadora Ferretera S. A. Imferra

2000 - 2001

Daily credit reports., Biweekly warehouse payments., Monthly Kardex Report.

Head of the graphic design department

PUBLICIDAD Y COMERCIO (PUBLICOM)

2003

4to. Grade Teacher

EDUCACION CRISTIANA SAMPEDRANA ECSA

2006 - 2007

Teaching English, Math, Word Building, Science and Social Studies.

Teacher Assistant

2008 - 2009

To monitor student work on Algebra, English and Reading.

Customer Care Representative for T-Mobile

STARTEK HONDURAS

February 2012 - September, 2013

Customer care, Technical support, Sales

Customer care and technical support agent for SiriusXM

CONVERGYS HONDURAS

October 2013 - March 2015

Customer care., Technical support for SiriusXM Satellite Radio., Sales for SiriusXM.

Quality Assurance Analyst

ZERO VARIANCE

April 2015 - November 2015

Listen, analyze and report agent sales calls.

Hotel Reservation Specialist

ALLIED GLOBAL

February 2016 - August 2016

Hotel customer care service., Hotel reservation sales., Customer care and technical support for: Tracfone Wireless, Net 10 wireless, SafeLink wireless.

Production Partner

JET DIRECT MORTGAGE

June 2021 - September 2023

Outbound calls to clients looking to get a mortgage loan., Pre-qualifying clients for a preapproval letter and loan process., Client personal documents labeling such as personal taxes 1040 and W2 and other personal documents. (PCI compliance), Appointments setting., Meeting confirmation calls., Setting up Zoom meetings., Order Inspection for house appraisals., Making and sending preapproval letters.