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Nicolás
Customer Service & Support Specialist with 5+ years of bilingual communication
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Competencies
Delivered multilingual support with active listening, empathy, conflict resolution, and first-call resolution across airline, shipping, and digital tool support.
Resolved technical issues related to digital tools, application bugs, and UI updates, ensuring minimal downtime and high user satisfaction.
Managed customer data, tracked cases, and prioritized tickets efficiently across multiple CRM platforms to optimize service workflows.
Provided bilingual support in English and Spanish, ensuring clear communication and resolution in diverse customer interactions.
Assisted team coordination, mentored new agents, and supported colleagues during high-demand situations to improve service quality.
Education
Languages
Summary
Bilingual professional with over 5 years of experience in customer service, technical support, and team coordination. Adept at handling complex inquiries, troubleshooting issues, and improving communication efficiency across diverse channels and industries.
Key Achievements
- Provided high-quality bilingual customer service in dynamic environments, consistently exceeding performance metrics.
- Led training and mentoring efforts as Team Leader Assistant, improving team performance during high-volume periods.
- Streamlined issue resolution processes through technical troubleshooting and system updates, enhancing user experiences.
Experience
Bilingual travel associate
Handle and resolve customer inquiries and concerns related to flights and general order services for the airline, ensuring clear and efficient communication., Provide personalized assistance to passengers in cases of issues with their flights, such as withdrawals, cancellations, or changes,...
Bilingual Telephone Agent
Handle and resolve inquiries, complaints, and requests related to package shipping and receiving., Provide clear information about services, rates, delivery times, and tracking processes., Register, update, and manage information in internal systems to maintain a historical record of each case.,...
Bilingual Telephone Agent
Delivered exceptional phone, live chat, and email customer service and technical support for multiple organizational and educational digital tools, as well as monthly subscription products serving worldwide users., Provided high-quality bilingual interactions in English and Spanish, resolving...