Nicolás - Customer Service & Support Specialist with 5+ years of bilingual communication

Bogotá, Bogota D.C., Colombiaen

Provided high-quality bilingual customer service in dynamic environments, consistently exceeding performance metrics.

Led training and mentoring efforts as Team Leader Assistant, improving team performance during high-volume periods.

Published on CazVidVideo interview available

Summary

Bilingual professional with over 5 years of experience in customer service, technical support, and team coordination. Adept at handling complex inquiries, troubleshooting issues, and improving communication efficiency across diverse channels and industries.

Video Resume

Key Achievements

Streamlined issue resolution processes through technical troubleshooting and system updates, enhancing user experiences.

Skills

Customer ServiceExpert

Delivered multilingual support with active listening, empathy, conflict resolution, and first-call resolution across airline, shipping, and digital tool support.

Technical TroubleshootingAdvanced

Resolved technical issues related to digital tools, application bugs, and UI updates, ensuring minimal downtime and high user satisfaction.

CRM & Ticketing SystemsAdvanced

Managed customer data, tracked cases, and prioritized tickets efficiently across multiple CRM platforms to optimize service workflows.

Multilingual CommunicationExpert

Provided bilingual support in English and Spanish, ensuring clear communication and resolution in diverse customer interactions.

Experience

Bilingual travel associate

IGT Services &amp; Technologies Colombia SAS

March 2025 - September 2025

Handle and resolve customer inquiries and concerns related to flights and general order services for the airline, ensuring clear and efficient communication., Provide personalized assistance to passengers in cases of issues with their flights, such as withdrawals, cancellations, or changes,...

Bilingual Telephone Agent

24 - 7 Intouch Col SAS

January 2024 - March 2025

Handle and resolve inquiries, complaints, and requests related to package shipping and receiving., Provide clear information about services, rates, delivery times, and tracking processes., Register, update, and manage information in internal systems to maintain a historical record of each case.,...

Bilingual Telephone Agent

S.G.S Colombia Holding S.A.S

December 2020 - January 2022

Delivered exceptional phone, live chat, and email customer service and technical support for multiple organizational and educational digital tools, as well as monthly subscription products serving worldwide users., Provided high-quality bilingual interactions in English and Spanish, resolving...