Nicolás - Customer Service & Support Specialist with 5+ years of bilingual communication

Delivered multilingual support with active listening, empathy, conflict resolution, and first-call resolution across airline, shipping, and digital tool support.

Resolved technical issues related to digital tools, application bugs, and UI updates, ensuring minimal downtime and high user satisfaction.

Managed customer data, tracked cases, and prioritized tickets efficiently across multiple CRM platforms to optimize service workflows.

Provided bilingual support in English and Spanish, ensuring clear communication and resolution in diverse customer interactions.

Handle and resolve customer inquiries and concerns related to flights and general order services for the airline, ensuring clear and efficient communication., Provide personalized assistance to passengers in cases of issues with their flights, such as withdrawals, cancellations, or changes,...

Handle and resolve inquiries, complaints, and requests related to package shipping and receiving., Provide clear information about services, rates, delivery times, and tracking processes., Register, update, and manage information in internal systems to maintain a historical record of each case.,...

Delivered exceptional phone, live chat, and email customer service and technical support for multiple organizational and educational digital tools, as well as monthly subscription products serving worldwide users., Provided high-quality bilingual interactions in English and Spanish, resolving...