Juan - Customer Service & Technical Support with 3+ years in Banking and Tech

Bogota, Bogota D.C., ColombiaRemoteen

Provided technical support to US and LATAM Apple product users, resolving system issues related to iPads, MacBooks, and iPhones.

Handled fraud-related customer issues at Capital One Bank, removing restrictions or flagging accounts based on fraudulent activity.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced support agent with a background in technical support, fraud prevention, and customer service across tech and banking sectors.

Gained diverse experience in customer service, technical support, and fraud prevention across multiple industries and regions.

Customer ServiceAdvanced

Delivered support to Apple and Capital One clients, resolving product and account issues effectively.

Technical SupportIntermediate

Assisted with troubleshooting Apple devices including iPads, MacBooks, and iPhones for US and LATAM customers.

Fraud PreventionIntermediate

Managed fraud-related cases at Capital One, removing restrictions and handling fraud alerts appropriately.

Multilingual CommunicationIntermediate

Provided support in Spanish and English, managing diverse customer inquiries and issues.

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