Experienced customer service agent skilled in client support, account management, and fraud investigation within banking, insurance, and technology sectors. Adept at resolving complex issues, promoting services, and ensuring customer satisfaction.
Provided customer assistance across multiple industries, managing inquiries, resolving issues, and ensuring satisfaction.
Handled account-related requests including updates, verification, and dispute resolutions for financial and insurance clients.
Supported customers with platform navigation, password recovery, and hardware/software issues in call center environments.
Reviewed online purchase fraud cases and conducted investigations, ensuring policy compliance and correct resolution outcomes.
Sykes Latin America
Provided customer support for Citibank clients, assisting with account inquiries, credit and debit card transactions, loan and mortgage information, and website navigation., Helped customers reset passwords, update personal details, and complete online requests.
Concentrix
Assisted customers by providing information about medical insurance plans, coverage details, co-pay updates, and policy renewals.
Amazon
Handled fraud investigations for online purchases, reviewing claims and determining outcomes such as refunds, replacements, or penalties for sellers based on the investigation results.
Support Services Group
Responsible for retaining customers who wanted to cancel their online subscriptions., Negotiated subscription pricing and offered additional services to enhance customer satisfaction.
High School Diploma
English Certification
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