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Customer Service Specialist with 6+ years in financial and insurance sectors
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Competencies
Provided customer assistance across multiple industries, managing inquiries, resolving issues, and ensuring satisfaction.
Handled account-related requests including updates, verification, and dispute resolutions for financial and insurance clients.
Supported customers with platform navigation, password recovery, and hardware/software issues in call center environments.
Reviewed online purchase fraud cases and conducted investigations, ensuring policy compliance and correct resolution outcomes.
Education
Languages
Summary
Experienced customer service agent skilled in client support, account management, and fraud investigation within banking, insurance, and technology sectors. Adept at resolving complex issues, promoting services, and ensuring customer satisfaction.
Key Achievements
- Handled diverse customer support roles across banking, insurance, and e-commerce platforms, demonstrating adaptability and extensive industry knowledge.
- Resolved complex inquiries related to credit, loans, and insurance policies, ensuring compliance with regulations like FCRA.
- Contributed to fraud investigation processes at Amazon, reviewing transaction claims to determine appropriate outcomes such as refunds or penalties.
Experience
Customer Service Agent – Citibank
Provided customer support for Citibank clients, assisting with account inquiries, credit and debit card transactions, loan and mortgage information, and website navigation., Helped customers reset passwords, update personal details, and complete online requests.
Customer Service Agent – Aetna Medical
Assisted customers by providing information about medical insurance plans, coverage details, co-pay updates, and policy renewals.
Fraud Investigator – Transaction Risk Management System (TRMS)
Handled fraud investigations for online purchases, reviewing claims and determining outcomes such as refunds, replacements, or penalties for sellers based on the investigation results.
Retention Agent
Responsible for retaining customers who wanted to cancel their online subscriptions., Negotiated subscription pricing and offered additional services to enhance customer satisfaction.
Customer Service Agent
Provided professional support to U.S. consumers regarding their credit reports and scores., Explained credit details, investigated discrepancies, and guided customers through dispute and correction procedures in compliance with FCRA regulations., Assisted with online account access, password...
Customer Service and Sales Agent
Assisted customers with billing inquiries, contracts, orders, and phone renewals., Provided technical support for coverage, hardware, and software issues across different operating systems., Sold new lines for new and existing clients, promoted home internet and car devices, and ensured customer...