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Juan
Customer Service & Technical Support with 3+ years in Banking and Tech
Video resume
Customers service
Apple: technical support agent from US users and LATAM users. Basically I resolved system issues when the customer requests with any Apple products like Ipad, MacBook, Iphones, etc n nCapital one bank: fraud department agent to US and Canadians users when the customer cards have restrictions I removed the restrictions if the customer doesn't have restriction or restrictions the card when the customer has fraud.
Contact
Bogota, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered support to Apple and Capital One clients, resolving product and account issues effectively.
Technical SupportIntermediate
Assisted with troubleshooting Apple devices including iPads, MacBooks, and iPhones for US and LATAM customers.
Fraud PreventionIntermediate
Managed fraud-related cases at Capital One, removing restrictions and handling fraud alerts appropriately.
Multilingual CommunicationIntermediate
Provided support in Spanish and English, managing diverse customer inquiries and issues.
Summary
Experienced support agent with a background in technical support, fraud prevention, and customer service across tech and banking sectors.
Key Achievements
- Provided technical support to US and LATAM Apple product users, resolving system issues related to iPads, MacBooks, and iPhones.
- Handled fraud-related customer issues at Capital One Bank, removing restrictions or flagging accounts based on fraudulent activity.
- Gained diverse experience in customer service, technical support, and fraud prevention across multiple industries and regions.
Skills
Customer ServiceTechnical SupportFraud PreventionMultilingual Communication
Published on CazVid - Jul 3, 2025