Experienced in customer service, technical support, and billing within telecom and insurance sectors, with a proven ability to resolve issues and ensure customer satisfaction.
Delivered customer support in telecom and insurance sectors, managing inquiries and issue resolution.
Provided troubleshooting and support for internet, phone, television, and security systems.
Handled claims inquiries and coverage explanations, ensuring accurate and timely assistance.
Performed sales and retention activities related to security devices and services when required.
Followed up to resolve customer issues across various service platforms ensuring satisfaction.
Convergys
Customerservice,technicalsupportandbillingrolesrelatedtointernet,phoneandtelevisionservices., Followupwasrequiredincertaincasestomakesureissuesweresolved.
Teleperformance
Customerservice,technicalsupportandbillingrolesrelatedtosatelliteinternetservice., Salesandretentionroleswerealsoperformedoccasionally.
Concentrix
Claimsinquiries,medicalinsurancecoverageandfollowupforissuesresolution.
Foundever
Customerservice,technicalsupportandbillingroles.Securitysystemsissuesresolution,salesrelatedtocamerasandsecuritysystemsdevices.
Bachillerato por madurez
Specialized technician in English for service centres
Basic computer skills
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