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Customer Support Specialist with 5+ years in Telecom & Insurance
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Competencies
Delivered customer support in telecom and insurance sectors, managing inquiries and issue resolution.
Provided troubleshooting and support for internet, phone, television, and security systems.
Handled claims inquiries and coverage explanations, ensuring accurate and timely assistance.
Performed sales and retention activities related to security devices and services when required.
Followed up to resolve customer issues across various service platforms ensuring satisfaction.
Education
Languages
Summary
Experienced in customer service, technical support, and billing within telecom and insurance sectors, with a proven ability to resolve issues and ensure customer satisfaction.
Key Achievements
- Provided technical support and customer service for internet, TV, and phone services across multiple companies
- Handled billing inquiries and follow-ups ensuring issue resolution and customer satisfaction
- Advised clients on medical insurance claims and coverage, contributing to claim resolution processes
Experience
Customer service, technical support and billing roles
Customerservice,technicalsupportandbillingrolesrelatedtointernet,phoneandtelevisionservices., Followupwasrequiredincertaincasestomakesureissuesweresolved.
Customer service, technical support and billing roles
Customerservice,technicalsupportandbillingrolesrelatedtosatelliteinternetservice., Salesandretentionroleswerealsoperformedoccasionally.
Medical insurance advisor
Claimsinquiries,medicalinsurancecoverageandfollowupforissuesresolution.
Customer service, technical support and billing roles
Customerservice,technicalsupportandbillingroles.Securitysystemsissuesresolution,salesrelatedtocamerasandsecuritysystemsdevices.