Celeste - Bilingual Customer Service Rep with 5+ years of client support

Tegucigalpa, Francisco Morazán Department, Hondurasen

Provided bilingual customer service and technical support to international clients at Startek, Comcast.

Managed client appointments, service records, and delivered personalized service as a Self-Employed Beauty Entrepreneur.

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Summary

Experienced bilingual customer support specialist with a strong background in technical troubleshooting, data management, and client relations.

Key Achievements

Handled multiple cases simultaneously, demonstrating organizational and prioritization skills across roles.

Skills

Customer Support & Issue ResolutionAdvanced

Handled diverse customer inquiries, providing technical support and issue resolution.

Technical TroubleshootingIntermediate

Utilized troubleshooting skills to resolve technical issues for clients via phone and support systems.

Data Collection & VerificationIntermediate

Accurately documented client data, verified information, and maintained detailed case notes.

Multilingual CommunicationAdvanced

Provided bilingual support in English and Spanish, facilitating international client communications.

Microsoft Office Suite

Experience

Bilingual Customer Service Representative

Startek, Comcast

February 2019 - February 2020

Provided bilingual customer service and technical support to international clients., Collected, verified, and accurately documented client data in internal systems., Managed multiple cases simultaneously while meeting quality and productivity standards., Handled inbound and outbound client...