Customer service representative with over 9 years of diversified experience in call centers, including customer support, collections, sales, and supervision.
Provided customer support and assistance in high-volume call center settings.
Addressed technical issues and supported clients with their product-related concerns.
Managed collection processes, engaging with clients to recover debts professionally.
Engaged in sales and retention efforts aimed at customer satisfaction and loyalty.
Gained initial supervisory skills supporting team management and training.
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