Customer service representative with over 9 years of diversified experience in call centers, including customer support, collections, sales, and supervision.
Provided customer support and assistance in high-volume call center settings.
Addressed technical issues and supported clients with their product-related concerns.
Managed collection processes, engaging with clients to recover debts professionally.
Engaged in sales and retention efforts aimed at customer satisfaction and loyalty.
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Gained initial supervisory skills supporting team management and training.
