Carlos - Logistics Supervisor with 15+ years in operations and customer service

Applied to route planning, pickups, and delivery management to ensure operational efficiency.

Provided customer support, resolved inquiries, and fostered customer loyalty across roles.

Managed vendor database, negotiated contracts, and maintained strong vendor performance relations.

Supervised staff, coached team members, and encouraged teamwork in logistics and administrative roles.

Coordinate routes, pickups, and deliveries to ensure the best routing efficiency., Analyzes and reports on operational activities, routing efficiency, and weekly pickups or deliveries., Manage the reports of red stops on the route and ensure services that are not done for any reason are reported to...

Lead the Vendor Identification, Selection, and Onboarding Process, Foster strong vendor relationships to ensure optimal performance., Vendor Database Management, Rate and Contract Negotiation, Compliance and Quality Assurance, Reporting and Analytics, Market Research and Trend Analysis, Conflict...

Provide guidance and instruction to the working group about customer service., Provide coaching, review QA reports, Check staffing compliance in real-time, and review staffing outlook to make decisions in real-time., Check the attendance, send corrections, and review payroll, bonuses, and metrics.,...