Dedicated professional with extensive experience in supply chain coordination, team leadership, and operational management within logistics and customer service sectors.
Experience overseeing shipment processes, load registration, and real-time load monitoring.
Developed performance standards, managed staff, and led daily operations to enhance productivity.
Handled escalations calls, resolved client issues, and maintained communication across diverse service roles.
Supervised teams, conducted coaching, and led career development initiatives.
Oasis Freight Transport
Overseeing and verifying the proper registration of all incoming loads within the company’s tracking system., Ensures that each shipment is accurately monitored throughout its life cycle, from dispatch to delivery, tracking the real-time status of loads, confirming successful completions, and...
Conduent Guatemala
Developing and implementing strategies to achieve the company's goals and align with Conduent's global vision., Operational management that ensures smooth and efficient day-to-day operations, manages resources effectively, and optimizes processes to improve productivity and...
Conduent Business Services de Guatemala, S.A.
Developed and implemented performance standards and procedural changes to drive productivity and quality., Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the needs of employees., Assisted with payroll and successfully led all daily...
Conduent Business Services de Guatemala, S.A.
Bachelor of Business Administration (BBA)
Diplomacia y Relaciones Internacionales RRII
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Managed multiple dispatch requests and prioritized tasks efficiently in fast-paced environments.
Supervised 15-20 team members, focusing on achieving specific KPIs and targets., Conducted regular coaching sessions to enhance agent performance and skill sets., Analyzed quality metrics and implemented improvements based on findings., Led career development initiatives to foster employee growth...
Allied Global Guatemala
Bilingual phone agent for Net10 Account answering Escalations calls from USA Phone Companies Verizon, AT&T and T-Mobile, handling billing, account problems and client escalations.
