Brenda - Customer Service & Tech Support Specialist with diverse client handling experience

Delivered customer support and solutions across hospitality, telecom, and e-commerce platforms.

Assisted clients with technical issues related to phone services and digital platforms.

Engaged in cross-sales activities by recommending plan upgrades and managing sales processes.

Effectively communicated with customers through calls, chats, emails, and social media.

I attended phone calls, chats and emails regarding issues with hotel reservations., I was in charge of taking care of the guest and provide a resolution.

I provided tech support and customer service to people having issues with their phone line and tv services., I also did cross-sales within calls offering upgrades to their current plans.

I was in charge of their platform in Amazon., I regulated their social media and provided solutions to customers concerns.