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Customer Service & Tech Support Specialist with diverse client handling experience
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Competencies
Delivered customer support and solutions across hospitality, telecom, and e-commerce platforms.
Assisted clients with technical issues related to phone services and digital platforms.
Engaged in cross-sales activities by recommending plan upgrades and managing sales processes.
Effectively communicated with customers through calls, chats, emails, and social media.
Education
Languages
Summary
Experienced in providing comprehensive customer support, technical assistance, and sales across multiple industries, with proven skills in problem-solving, empathy, and communication.
Key Achievements
- Handled diverse customer inquiries via phone, chat, and email at Teletech, ensuring guest satisfaction.
- Provided technical support and sales assistance for Verizon, including cross-selling upgraded plans.
- Managed platform operations and social media engagement for Inova, resolving customer concerns effectively.
Experience
Customer service representative
I attended phone calls, chats and emails regarding issues with hotel reservations., I was in charge of taking care of the guest and provide a resolution.
Tech support, sales and customer service representative
I provided tech support and customer service to people having issues with their phone line and tv services., I also did cross-sales within calls offering upgrades to their current plans.
Customer service and sales agent
I was in charge of their platform in Amazon., I regulated their social media and provided solutions to customers concerns.