Experienced in onboarding, client engagement, data management, and technical troubleshooting, with a focus on delivering quality assistance in tech, real estate, and construction industries.
Proficient in Zendesk, Go High Level, and Job Nimbus for managing customer interactions and workflows.
Experienced in data entry, data integrity, CRM maintenance, and spreadsheet reporting across multiple roles.
Provided troubleshooting, issue resolution, and support for Windows OS and networking problems.
Skilled in copywriting, content creation, and customer communication via various channels.
Bigfoot Construction
Handled over 120 outbound and inbound calls daily to qualify leads and schedule appointments for impact window and roofing services, consistently meeting or exceeding daily conversion targets., Utilized CRMs such as Go High Level and Job Nimbus to manage lead pipelines, track appointment statuses,...
OfficeSpace.com
Provided responsive and empathetic support to clients in the real estate industry, assisting with property listings, tenant inquiries, and account issues via Zendesk across multiple communication channels (email, chat, and phone)., Managed and updated real estate listings with accuracy and...
Regalytics
Scraped 15+ daily regulator websites to determine relevant information made up of news, press conferences, and laws, to be sent to Analytics team., Ensured data cleanliness of the information structure by reviewing datasets of regulator entries, to avoid repeats and errors.
Regalytics
Bachelor’s in Law
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Analyzed regulatory data, drafted summaries, and supervised data quality for multiple sectors.
Read, interpreted and drafted summaries for 70+ daily alerts from regulators (including updated news, press releases, blogs)., Covered regulator updates from 5+ sectors including Financial Services, Healthcare, Employment, Transportation, and Climate & Energy, in 4 countries (including...
Concentrix
Reduced the average handle time by 37% by coaching 30+ agents with case handling techniques, achieving a handle time of 21 minutes., Solved 12+ daily customer service inquiries for windows OS regarding troubleshooting, driver incompatibilities and basic networking, through phone and chat channels.,...
Designer Pages
Evaluated 150 architectural projects across the U.S. to compile data for 2000+ products per month, to feed an excel database of construction materials used to acknowledge supply & demand.
