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Sales & Customer Service Manager with 10+ years in B2B/B2C environments
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Competencies
Extensive experience in B2B and B2C sales, including lead generation and account management.
Consistently delivered high-quality customer support in various roles, boosting client satisfaction.
Supervised and trained sales teams and customer service personnel to improve performance.
Handled collections processes and negotiated terms effectively to maximize recoveries.
Provided technical troubleshooting and network support in technical roles.
Education
Languages
Summary
Over a decade of experience managing sales teams, developing client relationships, and delivering exceptional customer service. Skilled in account management, lead generation, and team training, with proven ability to adapt across various industries and roles.
Key Achievements
- Led sales teams across multiple companies, improving sales processes and team performance.
- Managed key accounts and generated leads resulting in increased client engagement.
- Implemented training programs that enhanced customer service and sales skills.
Experience
Customer Service
Customer Service, B2B Sales, Lead Generation, Sales Management
Sales Manager
Customer Service, B2B Sales, Collections, Lead Generation, Sales Manager
Sales Manager
Customer Service, Sales & Collections, Sales Manager, Sales Trainer
Account Manager
Account Manager, Sales, Customer Service
Sales Manager
Account Manager, Supervisor, Customer Service, Sales Manager
Tours Sales Manager
Receptionist, Supervisor, Customer Service, Tours Sales Manager
Night Shift Supervisor
Toshiba Computer Technician, Network Technician, Customer Service, Night Shift Supervisor