Experienced customer service and quality analyst professional with nearly nine years in the coal-centered industry, with roles spanning from customer service to tax support.
Provided support and assistance to customers in the coal-centered industry, ensuring satisfaction and issue resolution.
Performed quality checks, analysis, and reporting to improve service standards and operational efficiency.
Provided technical support related to industry-specific systems and troubleshooting.
Assisted clients with tax-related inquiries and support tasks within the industry context.
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