Manuel - Customer Service Specialist with 5+ years of tech support and quality assurance

San Pedro Sula, Cortés Department, Hondurasen

Handled diverse customer service requests via phone and online chat, building trust and loyalty.

Conducted detailed quality assessments and developed testing procedures to improve service standards at Google Fiber.

Published on CazVid

Summary

Experienced customer service specialist with a strong background in technical support, quality assurance, and client relationship management. Skilled in delivering personalized support and developing processes to enhance customer satisfaction.

Key Achievements

Collaborated with clients and internal teams to ensure customer needs were met and issues escalated appropriately.

Skills

Customer ServiceAdvanced

Provided technical support and personalized assistance to customers across multiple channels.

Quality AssuranceIntermediate

Conducted quality assessments, analyzed customer feedback, and developed testing procedures for service improvement.

Customer Relationship ManagementAdvanced

Built relationships with customers to foster trust and loyalty, managing diverse service requests.

Sales SupportIntermediate

Engaged in lead generation and upselling of merchandise and services to clients.

Languages

EnglishSpanish

Experience

Global Customer Service Representative

Allied

Jan 2014 - Jan 2016

Used prepared service scripts to answer technical questions and escalated calls to managers or service appointments for complex problems., Connected with customers via telephone and online chat services to handle diverse service requests., Personalized assistance based on customers&#x27; stated...

Customer Service Representative

Startek for Amazon

Jan 2017 - Jan 2020

Worked with business clients to obtain their desired features through the purchase or rental of new properties., Advised clients whether homes might meet their needs and whether the properties were suitable, based on thorough inspections.

Quality Analyst

Google Fiber

May 2022 - Oct 2025

Conducted detailed quality assessments of customer service interactions to ensure adherence to company standards and improve service delivery., Developed and implemented testing procedures for new customer service protocols to enhance overall customer satisfaction., Monitored and analyzed customer...