Dedicated data analyst with extensive experience in leveraging data to inform business decisions and improve processes.
Applied statistical techniques and tools like Excel and SQL to analyze datasets
Designed queries and maintained databases for efficient data retrieval and management
Created dashboards and reports using Power BI and Tableau to communicate insights
Conducted financial assessments and variance analysis to support budgeting
Suplidora Alonzo SRL
Worked with accounting and bank reports and elaborated tax payment reports, Supervised the attendance and payroll of five employees, including ensuring the completion of attendance reports and running payroll accounts, Compared price lists from providers, completed purchases and followed-up on purchase orders, Marketed and sold office supplies to customers such as banks, universities, health insurance companies, etc., Followed up order status processes until delivered to customers, Kept records of sales and purchase orders, Followed up on and collected overdue sales invoices
Supra Telecommunications and Information Systems
Acted as a customer service representative for the company’s Business and Residential Departments, including providing accurate information about customer accounts, billing services, prices, rates and fees, Managed the accounts of more complex customers’ accounts and ensured their satisfaction with the company, Active member of the Test Team, which was in charge of testing all new changes and additions to the company’s databases and software, Active member of the Human Resources Organizational Development project, which included giving presentations to company personnel (700 employees) on upcoming management changes and how those changes would affect them, Coordinator of the company’s Mentoring Program, including assigning personnel based on specific skills and experience to encourage support and coaching of newer or less experienced agents; acted as a company mentor, Monitored and evaluated inbound calls by recording real-time audio and video calls; provided feedback and coaching to the customer service agents to ensure the delivery of top quality customer service, Identified agents’ skills and abilities in order to assign appropriate positions within the company, including mentors and mentored agents, Trained new customer service agents and new mentors about the company’s policies and procedures, and protocols for using company software programs
Support Professional
Diploma
Workshop
Workshop
Workshop
Computer System Engineering
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