Alan - Customer Service Representative with 3+ years in call centers and dispatch

Provided assistance with billing, technical troubleshooting, and service explanations.

Arranged technician dispatch for equipment repairs and service outages efficiently.

Utilized Word, Excel, and PowerPoint for reporting and communication tasks.

Handled customer inquiries and communicated technical and service information clearly.

Receive calls to explain statement while clarifying any doubts customer might have, Take payments, Change data, internet, phone or fiber optic cable plans depending on customer's needs.

Receive calls to clarify bill statements and charges., Create tickets to dispatch technicians for out of service machines (e.g. coffee maker, slurpee machine, pizza/hot dog warmer, refrigerator, etc.), Main tasks for second campaign at Telvista, receive calls for potential customers interested in...

Answer general questions regarding how the transfer of funds to the inmate worked, Basic troubleshooting for phone lines that were not able to connect when inmate called., Investigate system for funds that did not reach the jail or correctional facility., Explain to customer how to use self-help...