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Alan
Customer Service Representative with 3+ years in call centers and dispatch
Video resume
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Competencies
Provided assistance with billing, technical troubleshooting, and service explanations.
Arranged technician dispatch for equipment repairs and service outages efficiently.
Utilized Word, Excel, and PowerPoint for reporting and communication tasks.
Handled customer inquiries and communicated technical and service information clearly.
Education
Languages
Summary
Experienced call center professional with expertise in customer support, billing, and technician dispatch coordination, proficient in technical tools and communication.
Key Achievements
- Handled diverse customer inquiries including billing, technical issues, and service plans.
- Coordinated dispatch of technicians for various service interruptions, ensuring timely resolution.
- Gained experience in managing multiple customer requests and using dispatch software to streamline operations.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Receive calls to explain statement while clarifying any doubts customer might have, Take payments, Change data, internet, phone or fiber optic cable plans depending on customer's needs.
CUSTOMER SERVICE REPRESENTATIVE
Receive calls to clarify bill statements and charges., Create tickets to dispatch technicians for out of service machines (e.g. coffee maker, slurpee machine, pizza/hot dog warmer, refrigerator, etc.), Main tasks for second campaign at Telvista, receive calls for potential customers interested in...
CUSTOMER SERVICE REPRESENTATIVE
Answer general questions regarding how the transfer of funds to the inmate worked, Basic troubleshooting for phone lines that were not able to connect when inmate called., Investigate system for funds that did not reach the jail or correctional facility., Explain to customer how to use self-help...