Pooja - Customer Support Specialist with 3+ years in client service and communication

Nashik, Maharashtra, Indiaen

Provided customer support via voice and chat, ensuring high customer satisfaction

Handled diverse customer queries, demonstrating problem-solving abilities

Publicado en CazVid

Resumen

Experienced in client communication, customer support, and problem-solving with proficiency in MS Office and team collaboration.

Adapted quickly to rotational night shifts and collaborated effectively with teams

Verbal & Written CommunicationAdvanced

Utilized strong communication skills to support and engage customers effectively.

Customer SupportAdvanced

Addressed customer queries via voice and chat, focusing on resolution and satisfaction.

Problem-SolvingIntermediate

Resolved customer issues efficiently, demonstrating analytical thinking and adaptability.

Computer SkillsIntermediate

Applied basic knowledge of MS Office and email support in daily tasks.

Team CollaborationIntermediate

Collaborated with team members to handle workload and improve service quality.

English(Fluent)Hindi(Fluent)Marathi(Native)

M.Sc.

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