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Operations Supervisor with diverse skills in customer service and logistics
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Competencies
Managed customer interactions to ensure satisfaction and support at Webhelp.
Handled planning, scheduling, and communication for volunteer activities and itineraries.
Provided interpretation and guided participants during international volunteer activities.
Utilized MS Office applications for reporting, documentation, and communication tasks.
Education
Languages
Summary
Experienced operations supervisor with strong skills in customer service, logistics, and communication. Skilled in managing metrics, coordinating international volunteer activities, and utilizing Microsoft Office tools.
Key Achievements
- Supervised monthly operational metrics at Webhelp, focusing on customer satisfaction
- Coordinated logistics and communication as International Volunteer Coordinator at SchoolBOX
- Led itinerary planning and interpretation efforts, enhancing cross-cultural engagement
Experience
Operation Supervisor
Supervise monthly metrics, Customer service satisfaction, Engagement and people skills
International Volunteer Coordinator
Logistic and communication, Social Media, Itinerary & guidance Lead, Interpreter